FAQs - Gas Heating

Using my gas heater

Can I heat different rooms in my house to different temperatures?

Yes! The Braemar Spectrolink Multizone Controller allows you to set different temperatures in up to four designated zones within the house. Simply discuss which rooms can be included in each heating zone when organising installation of your Braemar Ecostar ducted gas heating system with the Spectrolink Multizone option. Each zone has its own Spectrolink controller which means you can select individual comfort levels throughout your home.

Can I pre-warm my house so it isn't freezing when i get home or when i get up in the morning?

Yes! The Spectrolink Controller allows you to automatically turn zones on and off up to four time daily, so you can pre warm the home for your arrival and regulate the temperature while you sleep. This is because the controllers have Wake, Away, Home and Sleep modes.

Can I use one controller for the entire house?

Yes, you can. A master controller operates all zones and is usually located in the main living area. This can be used to remotely switch the heating on or off in other zones as required.

Which Braemar Ecostar models have the Spectrolink Multizone function?

The new Spectrolink Multizone system is available as an option on all four and five-star models.

I have ducted evaporative air conditioning in my home, can I operate my heater and air conditioner with the same controller?

Yes. The Braemar Spectrolink Multizone controller can be linked with Australia’s most popular brands of evaporative air conditioners – post 2001 Braemar, Breezair and Coolair models – and this can be done at any time. Your accredited Braemar specialist can show you how easy this is.

The heater should be on but it is not working, what should I do?

The heater may have gone through a start-up sequence and not lit. Check that the power and gas are turned on. Read the home owner's manual for your specific model at our owner's manual page and follow the troubleshooting instructions. If you have tried the above and your heater is still not working you may need to have it serviced. Contact one of our service agents or your installer.

My heater doesn't seem to be operating effectively, what should I do?

Check that there are enough outlets opened for the fan speed you have selected. Check that the return air filter is not blocked.We recommend cleaning every fortnight. If you have tried the above and your heater is still not working your heater may need to be serviced. Contact one of our service agents or your installer.

My heater is working but it is not delivering enough heat, what should I do?

If your heater is new (less than 12 months old), contact your installer to discuss the system design and operation.

If your heater is older than 12 months, increase the SET temperature. Check return air grill is clear and if a filter is fitted the filter is clean, fan speed is set to max, all outlets are open and not obstructed. If you have tried the above and your heater is still not working your heater may need to be serviced. Contact one of our service agents or your installer.

My heater runs when it is not programmed, what should I do?

Check the time AM or PM is set correctly. Check the sleep or away programmed temperature as it may be too high, if so lower the temperature. If you have tried the above and your heater is still not working correctly, your heater may need to be serviced. Contact one of our service agents or your installer.

How do I set the time, day, auto program and change fan speeds?

Refer to the home owner's manual for your specific model at our owner's manual page and follow the instructions.

How much gas will my heater use and what will it cost?

Seeley International can not accurately calculate gas, water and or power consumption as any calculation must be based on individual requirements and conditions. The factors that determine the result include climatic conditions, installation specifications, product selection, service utility charges, expectations and requirements, where these factors continually change prevents a correct calculation being made and can not be measured at a fixed point.

Any comparisons Seeley International makes between systems are based on equivalent sized products at a pre determined requirement and operating conditions.

end faq

Cleaning and maintaining my gas heater

How often should I clean the return air filter?

We recommend cleaning every fortnight.

How often should I have my heater serviced?

Periodic maintenance of the heater will ensure a long and satisfactory service life with the heater operating at optimum performance. Maintenance should be performed on a yearly basis by an Authorised person trained in the service of the gas heaters.

end faq

Please note: Due to government legislation and the nature of working at heights we are unable to give electrical and mechanical advise for the repairs of our products to the general public. We suggest that you contact one of our Service Agents on 1300 650 644 for any repairs to your product.

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